Privacy Policy.
This policy explains how BookMore collects, uses, and protects your information when you use our AI-powered lead qualification platform.
1. Information We Collect
Account Details
Email, Business name, Location, and Pricing details.
Integration Data
Instagram/WhatsApp IDs, Encrypted OAuth tokens, and Message content.
Lead Insights
Extracted dates, budgets, venues, and qualification scores.
Usage Metrics
Bot performance, API logs, and feature usage patterns.
2. How We Use Information
We use your data to deliver and improve our SDR-grade AI services:
- AI response generation
- Lead scoring & qualification
- Conversation history context
- Technical debugging & optimization
- Service & feature announcements
- Automated performance analytics
3. Information Sharing
Meta Platforms
Message delivery via official APIs. Data retention governed by Meta's policies.
AWS Bedrock AI
AI processing is done in-memory only. No persistent storage of message context on AI servers.
Supabase (Data Custodian)
Primary storage in Mumbai, India region (AWS AP-South-1). Full at-rest and in-transit encryption.
Payment Processors
Secure billing handled by third parties. We never store your full payment card details.
4. Data Retention
Active: Data is kept indefinitely while the account is active.
Logs: Webhook logs purged every 90 days.
Deleted: 30-day grace period, then permanent deletion within 90 days.
5. Data Security
Encryption: TLS 1.3 for transit, AES-256 for storage.
Isolation: Row-level security prevents data leaking between users.
Monitoring: 24/7 logging and automated breach detection.
6. Your Rights & Control
Access & Export
Download your data in JSON/CSV format at any time via your settings.
Correction & Deletion
Update profiles or request full account erasure through our dashboard.
Opt-Out Rights
Disable auto-responses or disconnect social integrations instantly.
Object to Processing
Request human-only mode for specific conversations or high-value leads.
7. Cookies & Tracking
We use essential cookies for authentication and security (CSRF protection). Optional analytics help us monitor performance without third-party advertising cookies. You can manage these via browser settings.
8. Legal Compliance & Jurisdiction
India (DPDP)
Grievance redressal within 30 days and nomination rights for data fiduciaries.
EU (GDPR)
Right to restriction of processing and objection to automated decision-making.
USA (CCPA)
Right to know specific pieces of data collected. We do not sell your data.
Contact Our Data Protection Officer
For any inquiries regarding your data rights or this policy, please contact our dedicated team:
Acknowledgment: By using BookMore, you acknowledge you have read and understood this Privacy Policy.